Unconditional Refund

Within 14 days of receipt of your order, you may return unused products in original condition, in original packaging for a refund. Please email to support@fiilpow.com for a return authorization number prior to sending any product back to our warehouse. 

Customers are responsible for return shipping costs. For orders below $50, we will deduct $5 from the refund. For orders above $50, we will deduct reasonable freight charges according to the actual situation.

Refunds And Returns For Conditions

Within 30 business days, if the product has the following problems, we will allow the refund or exchange of the product (The premise is that the product has not been any damage or disassembly) :
(1)The product is breaking.
(2)The product is not what you ordered.
(3)The product does not match the description on the website.

If you meet the above criteria, you can record a video to prove that the product doesn't work. And sent it to support@fiilpow.com. Once we confirm that the products cannot work, we will refund or exchange. These problems will be solved within 3 business days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. 

The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Late Or Missing Refunds

Generally, the refund amount will reach the account within 1-8 business days.If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support@fiilpow.com